The CA next bank mobile banking app has been developed to best meet the expectations of its users. It features many functions divided into a free-access zone and a secure private zone.
Security: good practices
Mobiles store a considerable amount of personal information such as online user IDs and passwords, emails and activity on social networks. It is therefore especially important to protect smartphones1 against misuse, particularly when using them to access personal banking information.
Here are two simple, essential tips for minimising the risks:
- Use a security code on your home screen to block anyone from accessing your phone.
- Only download apps from the Apple Store or Google Play.
In order to prevent your mobile from being compromised, it is important to avoid certain behaviour. We recommend that you:
- do not leave your phone unattended.
- be careful when using public Wi-Fi.
- do not surf sensitive sites.
- deactivate Bluetooth, Wi-Fi and NFC2 if you are not using them.
- do not save your passwords on your phone.
- regularly delete the history, cache and cookies.
- install an antivirus program such as "Avast Mobile Security" on Android or "Norton Mobile Security" on iPhone.
- activate your phone's geo-location and remote data wipe services.
If your smartphone is lost or stolen, it important to take prompt action.
First of all, use the Apple or Android geo-location service to try to find your phone. If you are unable to find your phone quickly, call your operator to get your SIM card blocked.
Secondly, it is important to block access to any third-party apps installed on the smartphone. Block access to your banking apps as soon as you can by changing the log-in passwords. To ensure that your Crédit Agricole next bank account is secure, go to the page " Report the loss of my mobile ".
Thirdly, you can ask the operator to block your phone.
They may ask for you the IMEI3 number of your device.
The CA next bank mobile banking mobile app ensures the security of your banking information by not storing it on your phone. However, in the event that your smartphone is lost or stolen, we recommend that you take the following measures:
- Log on to your e-banking account from a computer.
- Go to "Preferences > Mobile Banking".
- Remove the smartphone from the profile list.
To ensure that your bank accounts are fully secure, we recommend that you change the password for your e-banking account. You can make this change by logging in to e-banking from your computer.
1 Smartphone: an advanced mobile phone which also functions as a personal digital assistant, digital camera and portable computer. Data is mainly entered via a touch screen or keypad.
2 NFC: NFC (near field communication) is a technology for exchanging data over a short distance of a few centimetres. NFC enables wireless communication between a mobile phone and computer, camera or PDA in order to download files, for example.
3IMEI: a unique identification number assigned to every mobile communications terminal. This number allows the network operator to identify which mobile is calling to decide whether or not to authorise connection.