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All the features you need for greater everyday mobility
Good mobile security practices
Mobile devices store a lot of personal information, such as user IDs, passwords, emails and social media data. You should protect your smartphone1 from potential criminal activity especially when you check your personal bank accounts.
Here are two easy but essential steps to minimise your risks:
Set up a passcode to lock access to your home screen.
Only download apps from Apple Store or Google Play.
Avoid certain habits to protect your mobile device. We recommend:
Not leaving your phone lying around.
Using caution with public Wi-Fi networks.
Not browsing on sensitive sites.
Disabling Bluetooth, Wi-Fi and NFC2 if you’re not using them.
Not saving passwords on your phone.
Regularly clearing the history, cache and cookies.
Enable the features to remotely locate your phone and wipe its data.
If your smartphone is lost or stolen, remember to take these important steps.
First, use the Apple or Android location options to try to find your phone. If you cannot find your phone quickly, call your mobile service provider to block your SIM card.
Next, you should block access to third-party applications installed on your smartphone. Start with your bank applications by changing the password you use to log in. To guarantee the security of your Crédit Agricole next bank account, go to the page “Report lost mobile phone”.
And third, you can ask your mobile service provider to block your phone.
You may be asked to provide the IMEI number3 of your device.
The CA next bank mobile banking app protects your bank information by not storing any information on your phone. However, if your smartphone is lost or stolen, we recommend taking the following steps:
Log in to your e-banking account from a computer.
Go to the menu “Preferences > Mobile Banking”.
Delete the lost or stolen smartphone from the list of profiles.
To fully guarantee the security of your bank accounts, we recommend changing your password for your e-banking account. You can change your password by logging in to your e-banking account on your computer.
2 NFC: Near Field Communication is a standard for transferring data over a distance of a few centimetres. NFC enables wireless communications between devices such as mobile phones, computers, cameras and PDAs, and can be used, for example, to download files.
3 IMEI: A unique number used to identify an individual mobile phone terminal. Service providers use this number to identify the mobile phone and determine whether to authorise or block the connection.