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Easier access to services
“Next to you” to be closer to you

More accessible, more available and more flexible, we are deploying an innovative model of access to our services, multiplying the possible ways for you to get in touch with your bank.

Your in-branch advisors

With our nine branches across French-speaking and German-speaking Switzerland, we have a carefully nurtured local presence. There are many opportunities to develop the human dimension of our relationship, as at the nearest branch where you live you can have direct contact with your advisor as well as access to a broader range of expertise, services and advice.

Your telephone advisors

And if you are too busy to make it to a branch, our telephone advisors are available, during a wider range of hours than those in-branch, from 8.30 am to 7 pm, to answer your questions on anything from practicalities to something more urgent.

Your travelling advisors

If you work in the Swiss Jura and your schedule makes it difficult for you to come to meet us in a branch, stay where you are! You can make an appointment with our fleet of travelling advisors and have them come to you at Vallorbe, Les Verrières, Le Locle or Boncourt, to offer you all the services and benefits you could receive at a neighbourhood bank.

Your online services

You can also, at any time, through our e-banking and mobile app, manage your payments and transactions online, and keep an eye on your account balance.