Contact your branch
Your advisor or branch manager will be your first point of contact. Share your complaint with them, and they will do their best to respond appropriately. Log in to your e-banking platform to send a secure message to your advisor.
Would you like to make a complaint?
Your satisfaction is at the heart of our concerns.
If, despite our efforts, you are dissatisfied or have experienced any difficulties, please let us know as soon as possible. We recommend that you put your complaint in writing.
Contact the Customer Experience department
You can also contact the Customer Experience department by completing this complaint form.
Contact the Swiss Banking Ombudsman
If, despite our best efforts, you are not satisfied with our response, you can submit your case to the Swiss Banking Ombudsman, at: https://bankingombudsman.ch/en/