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Cookie Policy

The website uses cookies. When you visit the site, cookies are placed on your computer, tablet, or smartphone.

The information below will give you a better understanding of how cookies work and how to use the current tools to configure them.

Cookies and tracers are considered to be personal data within the meaning of current data protection regulations. You can access detailed information on the processing carried out by Crédit Agricole next bank (Suisse) SA on your personal data, in particular concerning the purposes of the processing, the legal bases allowing the bank to process your data, the retention periods, the recipients and, where applicable, the transfers of such data to a country outside Switzerland, as well as the guarantees implemented by consulting the Personal Data Protection Policy.

A cookie is a small text, image, or software file containing information which is stored on the hard disk of your terminal (e.g. computer, tablet, smartphone, or any device used for browsing the Internet) when you visit a website using your browser software. It is transmitted by the website server to your browser. The cookie file records the pages you visit, the advertisements you click on, and the type of browser you use, and enables the sender to identify the terminal in which it is stored for the duration of the validity or storage period of the cookie concerned.

If your terminal is used by several people and/or when the same terminal has several browsers, we cannot be certain that the services and advertisements intended for your terminal correspond to your own use of this terminal and not to that of another user.

What cookies are used on our site and how do they work?

Technical requirements
Cookie ID and purpose

— Commanders Act: enables us to remember your choices regarding the setting of optional cookies on a browser.

— Google Maps: enables the geolocation mapping of branches and cash machines to function (the geolocation of your terminal by our site remains optional).

— Unblu: enables the site's chat tool to function.

Retention period6 months
Cookie ID and purposeAT Internet: collects information about how visitors use a website.
Retention period13 months
Cookie ID and purposeThese cookies are not essential for browsing our site, but are used to optimise its operation – for example, the language selection.
Retention period6 months
Social networks
Cookie ID and purposeThese cookies allow you, if you wish, to share content from our site on social networks. These cookies are placed by these third parties (social network operators).
Retention periodDuration of one user session
Personalised advertising
Cookie ID and purposeDeposited by advertising agencies, these cookies enable us to show targeted advertising based on the areas of interest observed during your browsing on this site. They are used to optimise advertising campaigns, i.e. to show advertising content that matches your interests on the Crédit Agricole website. These cookies are also used to limit the number of offers sent to you and to help measure the effectiveness of a marketing campaign.
Retention period13 months

Why do we use cookies?

Technical cookies

The purpose of cookies and technical tracers is to enable the site to function properly and to identify fraudulent or repeated login attempts in order to protect the login system against misuse.

In addition, certain browsing data must legally be kept, enabling us to ensure the security of our electronic communication services.

Audience measurement cookies (statistics)

These cookies enable us to compile visitor statistics and analyse the use of the site in order to improve its performance and the quality of our services. They can also enhance our knowledge of your areas of interest on our site. We collect your IP address in order to identify the city from which you are connecting to our site.

Rejecting these cookies has no impact on the use of our site.

Functionality/personalisation cookies

These cookies are not essential for browsing our site, but enable us to optimise the operation of our site and give you access to specific functionalities. They also enable you to adapt the presentation of our site to your terminal's display preferences. These cookies allow you to enjoy a smooth and personalised browsing experience. Placing cookies on your terminal is the simplest and fastest way to personalise and improve your user experience. For example, if you visit our site several times, we will refine the offers we provide based on your last visits. These cookies are placed by Crédit Agricole next bank. They have a very short lifespan: for the most part, they last for the duration of the session, and for a maximum of one year.

Social network cookies

Our site contains links to Facebook, LinkedIn, and other similar social networks, allowing you to share content from our site with other people. These functionalities are based on services offered by third parties such as Facebook, X (formerly known as Twitter), etc. If you give your agreement (consent), these third parties will deposit cookies that will enable you to share our content.

These third parties will use these cookies to collect and use your browsing data for their own purposes, in accordance with their privacy policy:

Rejecting these cookies will block the sharing functionality on social networks.

Personalised advertising cookies

These cookies enable us to personalise your visit to this site by showing targeted advertising and commercial communications based on your areas of interest as you browse the site.

They also enable us to send you personalised commercial prospection.

Lastly, they are used to optimise advertising campaigns, i.e. to show advertising content corresponding to your areas of interest on our site, in the name of and on behalf of Crédit Agricole, when you browse sites external to this website.

These cookies are also used to limit the number of offers sent to you and to help measure the effectiveness of a marketing campaign.

Rejecting these advertising cookies has no impact on the use of our site. However, in this case, the offers sent to you will not take your areas of interest or your preferences into consideration. For the presentation of our targeted advertising on third-party sites, we accept the installation of cookies by advertising agencies with which we have partnerships. As part of these partnerships, we may need to send them browsing data about you; however, we do not provide any personal information about you to the third-party sites that show our advertisements.

How do I manage cookies?

Any settings you make may affect your browsing on the internet and your conditions of access to certain services requiring the use of cookies. You can choose at any time to modify your preferences with regard to cookies, by the means described below in our cookie management module.

Check the box to authorise the cookies concerned; or, uncheck the box to refuse the cookies concerned.

Managing cookies from my Internet browser

You can configure your browser so that cookies are stored on your terminal or rejected, either systematically or depending on the sender. You can also configure your browser software so that you are occasionally given the option of accepting or rejecting cookies before a cookie is likely to be stored on your terminal.

The configuration of each browser is different. It is described in your browser's help menu.


  • On Chrome:
    • Click on the icon showing three vertical dots in the browser toolbar.
    • Select “Settings”.
    • Click on "Show advanced settings".
    • In the "Confidentiality" section, click on the "Content settings" button.
    • In the "Cookies" section, you can block cookies and data from third-party sites.

  • On Firefox:
    • At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP), then select “Options”.
    • Select the "Privacy and Security" panel.
    • Set Retention Rules: to "Use personalised settings for history".
    • Uncheck "Accept cookies".

  • On Safari:
    • Go to Settings > Preferences.
    • Click on the "Confidentiality" tab.
    • In the "Block cookies" area, tick the "Always" box.

  • On Microsoft Edge:
    • Go to Tools > Internet Options.
    • Click on the "Confidentiality" tab.
    • Click on the “Advanced” button and tick the "Refuse" boxes.

  • On Opera:
    • Go to Settings > Preferences.
    • Click on the “Advanced” tab.
    • In the "Cookies" section, check the "Never accept cookies" box.

February 2024