Debit card

Maestro

If you have lost your Maestro card, you need to get it blocked immediately³ by calling the banking service centre, available 24 hours a day on +41 (0)44 271 22 30.

You may also wish to report the card as lost to the police in case you need to dispute any possible fraudulent transactions. It is important to monitor your account for any activity in the days following the loss.

You can request a new Maestro card⁴ via our contact form.

If your Maestro card has been stolen, you need to get it blocked immediately³ by calling the banking service centre, available 24 hours a day on +41 (0)44 271 22 30.

You will need to report the theft of the card to the police and submit the theft report to your branch of Crédit Agricole next bank to be able to dispute any possible fraudulent transactions. It is important to monitor your account for any activity in the days following the theft.

You can request a new Maestro card⁴ via our contact form or in person at your local branch.

If your Maestro card has been swallowed by an ATM, please contact our helpline.

If your Maestro card is not working abroad, it may be because the geo-blocking function has been activated for the zone where you currently are.

Crédit Agricole next bank has developed a system which prevents the use of Maestro cards in countries that lack sufficient safeguards for withdrawals and purchases to be made securely. This helps to reduce the risk of fraudulent transactions.

There are three ways to activate or deactivate geo-blocking:

online: you can change the settings manually in your e-banking account in the ‘Cards’ section.

by telephone: you can contact your local branch to have zones activated/deactivated either permanently or for a limited period (during holidays, business trips, etc.).

in a branch: by visiting your local branch and/or when you have an appointment with your advisor.

If, even after geo-blocking has been deactivated, your card is still not working, please contact our helpline.