- Please contact your branch. Your advisor or the branch manager are your personal points of contact. If you inform them of any issues you are having, they will endeavour to assist you.
Log in to send a secure message to your advisor.
- You can also contact our Customer Satisfaction Service by completing the attached form.
- If, despite our efforts, the Customer Satisfaction Service does not resolve your complaint, you can submit your case to the Banking Ombudsman: www.bankingombudsman.ch/fr/