Your satisfaction is
at ther heart of our
concerns

Complaints
Do you wish to submit a complaint to us?

Your satisfaction is at the heart of our concerns. If, despite our efforts, you are dissatisfied or have experienced any difficulties, please let us know as soon as possible.
Your satisfaction is at the heart of our concerns. If, despite our efforts, you are dissatisfied or have experienced any difficulties, please let us know as soon as possible.
  1. Please contact your branch. Your advisor or the branch manager are your personal points of contact. If you inform them of any issues you are having, they will endeavour to assist you.
    Log in to send a secure message to your advisor.
  2. If the proposed solution does not meet your expectations, you should then contact our Customer Satisfaction Service by completing the attached form.
  3. If, despite our efforts, the Customer Satisfaction Service does not resolve your complaint, you can submit your case to the Banking Ombudsman: www.bankingombudsman.ch/fr/
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