Digital information: e-banking best practices
Certain features of your online banking app can help you avoid being blocked, strengthen the security of your transactions or simplify your payments.
Here are some best practices for fully utilising your digital services.
How to update your beneficiaries?
From May 2026, the city and country of the beneficiary become mandatory when entering an online banking payment. By November 2026, your standing orders that do not comply with this new standard may be refused, and you may be penalised.
To update your beneficiaries:
- Log in to your online banking app.
- Go to the "Payments" menu then "Standing Orders".
- Tap the standing order of your choice.
- Access the Beneficiary's details and then enter the fields with a *, including the city and the country.
- Tap "Validate".
Don't forget to also modify your payment templates.
How to check your updates?
To guarantee security standards, our online banking app evolves automatically and becomes obsolete on older operating systems due to the discontinuation of maintenance by operators (iOS and Android). Today, the minimum versions required are iOS 15 and Android 9. By the end of the year, it will be updated to iOS 16 and Android 10. Be vigilant and update your smartphone accordingly.
On iOS:
- Open your device settings.
- Tap "General" then "Information".
- Look for "iOS software version".
On Android:
- Open your device settings.
- Tap on "About phone" or "About tablet".
- Tap on "Android version" or "Software information".
How to personalise your notifications?
You can improve your experience by only being informed about what matters to you: alerts for important card debits, notifications about receiving your salary, alerts concerning your balance, etc.
To set your notifications:
- Log in to your online banking app.
- Tap the "Settings" menu, then "Settings", and then "Manage subscriptions".
- Tap the + button, choose the triggering event and then enter the required information, including the notification channel (E-mail, Push Notification, SMS).
- Tap "Confirm".
How to pay your QR-bills more easily?
Perhaps you've already tried paying a QR-bill on your smartphone using your online banking app. No need to take a photo of the QR code and transfer it to another device. You can import it directly from the payment module of your app!
To import a QR-bill:
- Download the bill in PDF format or save the QR code image.
- Connect to your online banking app.
- From the home screen, tap "Scanner QR-bills" or go in the "Payments" menu then "Scanner".
- Tap the image selection button in the bottom right corner of the screen.
- Select your image or PDF.
- Complete the payment process.
How to reset your password?
You can reset it at any time and entirely independently. The reset is performed from a computer to ensure a higher level of security.
To reset your password, make sure your phone number is registered and then follow these steps:
- Access the online banking log-in page.
- Click on “Forgot password”.
- Follow the secure identification process.
- Set your new password.
How to update your contact details?
- Open your online banking app and log in.
- Tap on “Contact Details” in the menu.
- Check the information you have entered.
- Take this opportunity to adjust your communication consent.