Setup & login Payment, Transfer and Ebill eBill E-banking platform and e-banking CA next bank app SecureAccess CA next bank app Debit card Security Tax documents
My access to the e-banking platform has been blocked. What do I do?
I forgot my e-banking password. What should I do?
I need a new "Coloured mosaic to scan" letter to log in to the e-banking. How do I request one?
I have just changed mobile phone. What should I do?
What do I need the first time I log in to my new e-banking platform?
I did not receive the letters providing my e-banking login details. What can I do?
Can I connect to my e-banking platform on my mobile phone only?
How do I download the SecureAccess app?
My mobile phone doesn't allow me to download apps. How should I login to the e-banking platform?
What do I need to successfully log in in the future?
I can't install the e-banking app on my phone. What do I do?
I would like to install the app on a tablet. Is this possible?
Can I use the e-banking app on a different phone than the one on which I have intalled the SecureAccess app?
I would like to connect using facial recognition, but don't see it as an available option. Where can I set it up?
Will I be charged if I make payments in Swiss francs to a bank abroad?
When I make a transfer in euros, I cannot enter the amount to be paid in Swiss francs, but only in euros. How should I proceed?
How do I check the exchange rate?
Can I now scan my QR-bills?
I am making a payment, and am being asked to scan a mosaic. Is this normal?
How do I repatriate my salary to a neighbouring country every month?
How do I send money to my family in a non-European Union country?
What type of payment should I select to regularly send money to my sponsored child?
How do I transfer money from my current account to my savings account?
I would like to make a payment in a foreign currency. How do I find out what exchange rate the bank will be applying?
How will I be informed when I receive new eBill invoices?
I approved an eBill invoice, but would like to make a change to the payment. Is this possible?
In the e-banking platform, how do I look up the amount of an eBill invoice I have approved for payment?
Can I cancel my registration with the eBill service?
Can I use eBill on my joint account?
Where do I find my individual and joint accounts?
Can I rename my accounts in my e-banking platform?
I can't find my IBAN account information on the mobile app. Where is it?
I received a message from my advisor through my secure mailbox, but didn't receive a notification on my mobile phone. Is this normal?
How does screen-sharing with an advisor work?
What is the SecureAccess CA next bank app for?
What is the personal SecureAccess security code for?
What is a coloured mosaic?
How does one log in via the SecureAccess CA next bank app?
I have changed mobile phone. How do I reactivate the SecureAccess CA next bank app?
I have lost/forgotten my personal SecureAccess security code. What do I do?
What do I do if access to my SecureAccess app is blocked?
Should I be installing SecureAccess on another device than on my mobile phone?
How do I activate SecureAccess on another device (table, mobile phone, …)?
What should I do if my SecureAccess authentication device is out of battery?
How do I change the limit on my debit card?
My card shows up as "Blocked", and I can't click on the "Unblock" button. Why?
I am not able to use the contactless payment button, as it doesn't seem to be activated. Why?
I temporarily blocked my debit card, but contactless payments and PIN code-free payments (such as for parking) still work. Is this normal?
I deactivated contactless payment from my e-banking platform or the e-banking mobile app, but it still seems to be working. Is that normal?
When I check my debit card transactions, I see differences with the operations carried out on my account. Is that normal?
When I log in to the e-banking platform, I can't find my credit card anywhere, and can't find the payments made with it. Why?
I've lost my phone. What is the best thing to do?
My mailbox was broken into, and the letter with my e-banking login details was opened. What should I do?
How do I update my search engine?
How do I erase my search history?
What is your advice on anti-virus protection and firewalls?
In the e-banking app, where do I download my tax documents from (using my mobile)?
In the e-banking platform, where do I download my tax documents from (using my computer)?
I've chosen to receive my tax documents by post; will they automatically be sent to me by post?