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While internet transactions are becoming increasingly secure, attempts to defraud the system by devious means are still commonplace.

What to look out for:

What is phishing?

A contraction of the words "password" and "fishing", phishing literally means "password fishing". Translated into French as "hameçonnage", it refers to the theft of sensitive information, such as login data, through hacked websites.

What does it involve?

Hackers lure Internet users to fake websites that look identical to the official ones, by means of fraudulent e-mails from fake addresses. These e-mails invite users to enter registration data (ID number, password, bank details, etc.) under false pretences.

There is also a telephone variant of phishing (called "vishing"), which works in the same way, and QR-phishing, in which fake QR codes are pasted over genuine ones to redirect users to falsified sites.

What can I do to protect myself?

  • Never reply to an e-mail asking for identification data
  • Never use an e-mail link or QR code to log on to an e-banking site.Always enter the bank's address manually.
  • Never share your password or any other secret information over the phone.
  • Always check that your e-banking connection is secure.

How do I know if a connection is secure?

Make sure that the letter "s" appears after "http": this indicates a secure connection.

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In addition, you can see the security certificate of the secure site by clicking on the padlock icon in the address bar.

Depending on the browser, the padlock may appear on the left or right.

If in doubt, don't hesitate to contact the relevant organization. If it is a phishing attempt, they will be able to warn other users.

Find out more at

Refer to the"Secure e-banking" checklist on the website of the Reporting and Analysis Centre for Information Assurance MELANI.