E-banking help

Find all the help you need to use our e-banking services: logging in with HID, e-banking functions or even the CA next bank mobile app –let us guide you!

You’re having a problem with…

Already a customer?
Find out the steps to migrate successfully to the HID Approve system.
You have been assigned a new user ID that you will be asked to use every time you log in.

Your user ID includes two letters and six digits Example: AB123456
New customer?
Follow our tutorial to log in successfully for the first time
Payments and models
Access a more detailed help section to make all your payments
Manage your Maestro cards
Find out how to adjust the settings on your Maestro cards
Connection & Security
What you need to remember with HID Approve, user IDs and reset procedures
Checking your investment funds
Discover how to find your investment funds in your e-banking account
Pairing it with the mobile app
Find out how to pair it with the mobile app
Mobile app features
Learn about the features on our new mobile app
Mobile app FAQ
All the questions you have about the mobile app
Chat