Using the old app
The current mobile app will remain available and operational for several months. It will eventually be disabled, and you will no longer be able to use it.
No, when the new app is launched, your e-banking service can only be used to pair profiles on the new app.
No, when the new app is launched, the old app will no longer be available on Apple and Android stores. You will have to switch to using the new app.
That’s normal. You can no longer pair new profiles on the old mobile app. You have to download the new version of the app from your store. You can then uninstall the old app.
Installing the new app
The new app is separate from the old app. It is not an update. You have to download it as a new app.
Yes. The profile(s) paired on the old app are not stored on the new app. You have to log on to your e-banking account to add your profiles on the new app.
Yes. Just click on “Add a new profile” on the app’s home page and follow the same steps as for pairing the first profile.
The new app is compatible starting with versions iOS 10.0 or Android 7.0 and above. Make sure that your system is up to date before installing it. If your phone is too old and the OS is not compatible, you will not be able to install the new app.
No, the new app is only available for smartphones.
You don’t need HID (or your challenge card) to log in to the new app. You have to enter your password (or use your fingerprint) and PIN for the mobile app (not the PIN for HID).
For now, only fingerprint authentication is available.
You can enable and disable fingerprint authentication at any time by going to More / Settings / Logging in
If you change your smartphone, you have to reinstall and resynch the apps you use to manage your accounts, i.e. the CA next bank app and HID Approve app.
For HID Approve, you must ask your advisor for a new, single-use QR Code to pair your app. We recommend submitting this request before you even receive yournew smartphone.
This QR Code will be sent to you by post within three to seven days.
When you receive this letter, you can start configuring the HID Approve app by scanning the QR Code.
Once you’ve configured the HID Approve app, you can resynch your CA next bank app. To do that, log in to your e-banking account from a computer using HID Approveto verify your identity.
Next, just follow the steps on your smartphone up to the QR Code scan (which appears on your computer screen). For that, go to Preferences > Mobile banking section fromyour e-banking menu.
Functions – Accounts
This feature is no longer available on the new app. You can get this information by logging in to your e-banking account. Your IBAN is also available on your Maestro card.
Functions – Payments
Yes, you can enter this field manually. When you scan an inpayment slip, only the account number, amount and reference number are entered automatically.
Yes. If you create a new payment from scratch in the new app, a payment model will automatically be created in your e-banking account. That means you can reuse any previously executed payment orders.
In some cases (entry of an incorrect transaction authentication number (TAN) received on your smartphone, cancelled TAN entry, no TAN received), the payment appears for up to 15 minutes before being automatically cancelled. If the payment is not cancelled automatically, you can cancel it manually in the app or your e-banking account.
It can take time to receive the TAN (technical issue). If, after a few minutes, you do not enter the TAN received on your smartphone in the app, the payment is cancelled. You will be asked to enter your payment again.
/!\ The cancelled payment will appear in the “Payments in progress” section for up to 15 minutes but is automatically removed after this time.
Yes. Inpayment slips are only issued by companies and organisations that have already been registered and verified. That means your payment does not have the same security requirements as other payments, such as SIC (Switzerland), SEPA (Europe) or SWIFT (worldwide) payments.
The app only lists completed transactions. You must make sure that the payment was successfully sent.
Also, the app lists transactions by creation date and not by completion date. So the transaction may appear in a different month.
This feature is no longer available on the new app. You must log in to your e-banking account to see this information.
This feature is no longer available on the new app.
On the new app, you cannot know what exchange rate will be applied. You can go to the showcasing website or your e-banking account to find the prevailing exchange rate into EUR.
The “To one of my accounts” option is disabled if you only have one internal account that can be credited (current account, savings account, etc. …)
For reasons of security, the user receives a notification asking for the PIN to the app when trying to make a SIC, SEPA or SWIFT payment. This setting is usually managed when you first set up the app. If the window appears, that means you refused the option during setup.
You can restore this option in the settings on your smartphone. Go to the CA next bank app in your smartphone settings and enable the “notifications” option. The exact steps may differ depending on the type of smartphone you have.
Functions – Secure messaging
Yes. The new app cannot currently notify the customer (push notification or badge) when a new message is sent.