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Fake advisor fraud

What is it?

Scammers use fake adviser fraud to steal their victims' banking information or deceive them into accepting fraudulent payments.

The scammer calls the victim and pretends to be a Crédit Agricole next bank employee. They ask them to provide their personal and confidential information (e-banking login details, passwords, bank details, etc.) to use in fraudulent transactions. 

Reminder

Never disclose your confidential information (debit card code, e-banking password, etc.) to a third party.

How to protect yourself?

  • Be wary of calls asking for personal and confidential information. Crédit Agricole next bank does not need this information and will never ask for it.
  • Be wary of calls and WhatsApp messages from someone claiming to be a Crédit Agricole next bank adviser. The bank will never call you via WhatsApp.
  • Be wary of calls from abroad (e.g. Germany).
  • Be very wary of calls reporting a problem with your account or payment methods.
  • If in doubt: do not confirm anything, remain calm, hang up and contact your Crédit Agricole next bank adviser to confirm or refute your doubt (Important: you will find their contact details in the secure e-banking area: first and last name, email address and telephone number).
  • Never share your confidential banking information (username, password, etc.) with a third party. If you have communicated them, change your password as soon as possible in the e-banking area, block your debit card via e-banking and contact your adviser (Important: you will find their contact details in the secure e-banking area: first and last name, email address and telephone number).


Discover the fake adviser fraud scenario

Example of a fake adviser fraud involving your debit card

  1. The scammer sends the victim a text message and/or WhatsApp message (with the bank's logo). They claim that the anti-fraud department has detected a fraudulent transaction on the victim’s debit card.
  2. The scammer then calls the victim and says they work for the anti-fraud department. The victim feels supported and secure.
  3. The scammer will offer to make a transaction using the victim's debit card information to “secure their funds”. This may trigger a security text message that the victim will forward, allowing the scammer to validate the payment.
  4. If the victim agrees, the scammer will attempt to make several transactions in a row, always with the goal of making the victim believe that the money needs to be transferred to a secure location.