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our customer advisors
You do not have the time to travel to your bank branch?
Our Online Branch enables you to manage your banking with ease, without having to travel!
You will find the very same services as in a physical branch.
Our remote branch experts are there to provide you with ongoing daily support whatever your banking needs: managing your current and savings accounts, preparing for retirement, buying a property or taking out medical insurance.
You can contact our advisors from Monday to Friday, any time from 9.00am to 6pm
- • by telephone on +41 (0)58 33 12345
- • by e-mail via the dedicated address firstname.lastname@example.org
- • by multilingual chat line
- • or simply by putting in a call-back request
All these methods are available from our website!
The Online Branch gives you access to our expert customer advisors from Monday to Friday, any time from 9.00am to 6pm.
You can do all the business you would normally do in a traditional branch (check account balances, change credit card limits, make a simulation of savings, retirement or insurance products, etc.). You can also take out new products. All this without having to travel!
Our team of advisors gives you personalised advice according to your requirements.
You are sure of being able to access the expert advice of a specialist for your daily banking needs and your future projects.
Of course. Our Online Branch advisors will be only too pleased to answer your questions. They are experts in Swiss domestic and cross-border issues, and can provide you with support in your daily needs and your projects for the future.
No, your bank details stay the same and you keep the same confidential codes for accessing mobile banking.
Our advisors have extensive knowledge of Swiss domestic and cross-border issues (insurance protection, savings, daily banking, retirement…). They can remotely provide you with support in all your daily banking needs and projects for the future.
The services of the Online Branch are entirely free of charge so as to simplify your life and enable you to manage your banking relationship remotely with ease.
You can view the charges for all our products and services by clicking here.
Our team is there to help you from Monday to Friday, any time from 9.00am to 6pm.
- • By telephone on +41(0)58 33 12345 (standard call charges)
- • By e-mail to email@example.com. Reply guaranteed within 48 hours maximum
- • By multilingual chat line, straight from our website
- • Or simply by putting in a call-back request: Call-back within the hour or at your convenience
Our teams are located near you in Switzerland - Geneva and Basel.